We are seeking two energetic and driven Customer Engagement Officers for two exciting roles located North and South.
- Full-time permanent highly autonomous roles
- 1x based Playford (North)
- 1x based Tonsley (South)
- Empower older people in the community to maintain their independence living at home.
What we offer:
- Flexible work arrangements: Design your work-life balance. This could include working from home and flexible working hours.
- Competitive salary packaging: Take home more with tax-free benefits, including up to $15,899 per year and an additional $2,650 tax-free each year for meals and holidays.
- Paid parental leave: Get the support you need to start or grow your family, with superannuation contributions included.
- Invest in yourself: Access paid study leave and up to $6,000 in financial education assistance.
- Career development: Grow your skills and progress your career with genuine opportunities across the organisation.
- Discounted benefits: Enjoy savings on motor vehicles, gym memberships, health insurance and more
- Employee Assistance Program: Get confidential support for you and your family
*AnglicareSA offers a range of flexible working arrangements that are aimed at meeting your diverse needs and the different operating environments across AnglicareSA. The suitability of different arrangements will depend on the position you are applying for, and team and customer requirements. You are encouraged to discuss your needs during the application process.
Who are we looking for?
We are seeking two energetic and driven Customer Engagement Officers with a passion for client-centered service and a commitment to continuous improvement. In this pivotal client-facing role, your strong interpersonal and rapport-building skills will be essential in delivering tailored solutions and addressing feedback from clients and their families.
The ideal candidate is a proactive problem solver with the ability to efficiently resolve customer concerns while driving effective process improvements. You will demonstrate a collaborative approach, fostering positive relationships and enhancing engagement with key stakeholders. With a thorough understanding of Aged Care legislation and industry standards, you will ensure compliance while contributing to best-practice initiatives.
This highly autonomous role is best suited to a self-motivated, adaptable professional with a background in Nursing, Care Coordination, or Customer Experience.
What can you expect to be doing?
- Assist individuals in need of services to access AnglicareSA services by triaging customer referrals based on medical needs and ensuring they receive appropriate support through the Commonwealth Home Support Programme (CHSP) or Support at Home program.
- Promote AnglicareSA services to potential customers and clearly communicate our value proposition.
- Proactively engage and manage relationships with a growing customer portfolio by conducting outreach and generating leads.
- Facilitate the feedback process by gathering valuable insights from AnglicareSA customers and integrating them into procedures to drive meaningful resolutions and continuous service improvements.
- Collaborate within a multidisciplinary team to foster strong working relationships across various levels of the organization.
What do you need to bring?
- Qualifications in Customer Experience, Aged Care Services, or relevant industry experience.
- A current Australian Driver’s Licence.
- In-depth knowledge of the Aged Care industry, legislation, My Aged Care system, and contemporary models of aged care.
- Exceptional interpersonal and communication skills, with high emotional intelligence and the ability to quickly build rapport with clients and stakeholders.
- Experience in converting inquiries into ongoing service engagement, with a proven track record of achieving or exceeding targets.
- A solution-focused mindset, with the ability to work autonomously, adapt to change, and navigate complex situations effectively.
If you are passionate about making a positive impact on the lives of older people living independently in the community, we encourage you to apply!
Who is AnglicareSA?
AnglicareSA, South Australia's leading social services provider, empowers over 50,000 individuals annually. Our 2,000 passionate employees and 300+ dedicated volunteers work tirelessly to support individuals, families, and communities. We address immediate needs while fostering empowerment, dignity, and maintaining control in their lives.
From emergency assistance to lifelong support, our diverse services cater to every life stage. We champion social justice, equality, and strong communities, because together, we change lives.
How to Apply:
Please click on 'Apply' and submit your application by 9.00am Monday 14th April 2025.
*Please note: Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date.
We do not accept applications via email; for more information, please contact: Lauren Recruitment Business Partner at Lauren.haddow@anglicaresa.com.au
You can view the Position Description via the vacancy's advert on the AnglicareSA website for further details on the role requirements.
YouBelong@AnglicareSA
At AnglicareSA, we want everyone to feel that they can be themselves and that they belong. We value diversity and inclusion and the benefits this brings to the people who work with us and the communities we serve. We encourage applications from people with diverse backgrounds and abilities.
We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our website for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan.
AnglicareSA is a White Ribbon organisation committed to the prevention of violence against women.
