Your new company
A leading, centrally based, NDIS provider dedicated to delivering high-quality support services to individuals with disabilities. This organisation is committed to creating a positive and inclusive environment for both its employees and clients. They strive to ensure customer satisfaction through a dedicated and professional team, providing essential services that enhance the well-being and independence of their clients.
Your new role
As a Customer Service Officer, you will be a vital point of contact for clients, providing phone-based consultations and support. Your role will involve identifying client needs, addressing their concerns, and referring them to the team responsible for setting them up with appropriate support plans. This multi-faceted role requires you to work in a strengths-based, customer-focused manner, handling various administrative tasks, including data entry, scheduling, and coordination of services. You will also liaise with a wide range of partner organisations and internal stakeholders to raise awareness of the services offered and ensure a seamless customer experience.
What you'll need to succeed
Experience, or a relevant qualification in Community / Health Services, Social Sciences, Psychology, Social Work, or a related field.
Experience in a customer-focused role.
- Ability to multitask and manage several priorities and actions.
- Experience engaging with diverse individuals and communities, including Aboriginal, CaLD, LGBTIQA+, and people with disabilities.
- Excellent interpersonal and communication skills, both written and verbal.
- Demonstrated experience in administration and business processes, including fast and accurate data entry, and proficiency in Microsoft Office Suite (Excel, Outlook) and customised client databases.
What you'll get in return
- An initial 8-week temporary position with a standard work week of 37.5 hours, Monday to Friday.
- The opportunity to work with a dedicated team committed to providing exceptional customer service.
- A supportive and inclusive working environment that promotes psychological safety and collaboration.
- The chance to make a meaningful impact on the lives of clients and their families.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Matthew.Newman@hays.com.au, or call now - 08 9254 4553.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
LHS 297508 #2929611 - Matthew Newman
