Your new company
Hays
Technology has proudly partnered with an Employer of Choice in Brisbane to appoint a Technical support analyst to an initial 12-month contract. This role offers 3 days' work from home a week and a strong likelihood of extension.
Your new role
Role
Overview:
- Responsible for establishing the technical relationship with stakeholders for the CIAM solution, utilising B2C, .NET, DevOps, and middleware platforms.
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Ownership of services to CIAM users, ensuring quality, performance, security, and availability.
Key responsibilities:
- Establish and develop technical relationships with stakeholders for the CIAM solution on
Microsoft Azure platform, including Dynamics, B2C, .NET, DevOps, and middleware technologies.
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Own level 2 (and contribute to level 3) support of the CIAM solution for users, ensuring quality, performance, security, and availability.
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Provide expert technical support to various technical teams and stakeholders.
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Ensure documentation and drive continuous improvement for first-class customer service.
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Role model customer-focused behaviour and collaborate with the team leader to meet performance standards.
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Contribute to new client application integrations, deployments, infrastructure policies, and align with ICT architectural direction.
What you'll need to succeed
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Experience supporting Microsoft Azure platform, .NET Framework, DevOps, React, Dynamic, middleware and authentication solutions.
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Proven technical support experience in identity and access management, or related field.
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Bachelor's degree in Computer
Science, Information Technology, or related field,
Desirable:
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Experience with Azure Active Directory, Azure B2C, and PaaS resources.
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Familiarity with Digital
Identity ecosystem and Agile practices.
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Knowledge of UI/UX design principles.
Additional Information:
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Potential requirement for occasional after-hours support and on-call availability.
What you'll get in return
This role will be based in the Brisbane CBD, offering 3 days' work from home per week. You will join an established professional team in an organisation experiencing major technology transformation. You'll be offered an attraction hourly rate based on your skills and experience.
Contractions through Hays Technology also enjoy the following benefits:
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Weekly pay cycles
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Your nominated choice of superannuation fund
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Online timesheet submissions and approval
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No hidden costs or payroll deductions for our services
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Option to be engaged on a Pty Ltd basis (conditions apply)
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Regular contact with technology consultants throughout the duration of your assignment
What you need to do now
If you're interested in this role, click 'apply now'.
To forward an up-to-date copy of your CV, call Mounia now.
If this job isn't quite right for you, if you are
Looking for a new position, please contact us for a confidential discussion on your career.
LHS 297508 #2925911 - Mounia Serroukh
