About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
We are seeking a proactive IT Change & Communications Analyst to support the change and communication planning for IT project roll outs, including new systems and updating applications. This role is critical in enabling faster adoption of new processes and technologies by preparing impacted teams and ensuring clear, timely, and engaging communication.
Success in this role relies on your ability to translate complex technical information into clear, everyday language that makes change accessible and meaningful for stakeholders at all levels. You’ll support the delivery of communication plans for technology rollouts or updates, assist with stakeholder mapping and engagement, and create user-friendly materials such as guides, FAQs, and intranet content. You’ll also help coordinate training sessions and feedback surveys, gather insights from impacted teams, and provide support to senior change managers and project leads throughout the change process.
Key Responsibilities
Plan and execute change and communication strategies for projects delivered by Group IT.
Collaborate with project teams to develop communication materials and support resources.
Engage with stakeholders to identify and document change impacts across process, technology, operating models, behaviours, and culture.
Coordinate multi-channel communication forums to ensure project readiness and user engagement.
Provide guidance and support to project teams, end-users, and stakeholders.
Contribute to building team maturity and capability in communication and change execution.
Measures of Success
Tailored and effective communication and change strategies
Clear articulation and documentation of organizational change requirements
Timely development and delivery of engaging communication materials
Open stakeholder communication and feedback incorporation
High-quality outputs and quick turnaround on requests
Strong working relationships across teams
To be successful in this role, you will bring:
4–5 years’ experience in change and communications within large organizations
Excellent verbal and written communication skills
Strong stakeholder engagement and influencing abilities
Experience supporting technology change initiatives
High adaptability and the ability to manage competing priorities
Strong facilitation and presentation skills
Proficiency in building relationships across multiple organizational levels
A talent for simplifying technical content to ensure understanding and engagement.
Qualifications
Undergraduate or postgraduate degree in Communications, Marketing, Journalism, or Change Management would be advantageous.
SharePoint development exp.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
