- Full time, ongoing position
- Based centrally at Hindmarsh with some travel across Adelaide Metro as required
What we offer:
- Competitive salary packaging: Take home more with tax-free benefits, including up to $15,900 per year and an additional $2,650 tax-free each year for meals and holidays.
- Discounted benefits: Enjoy savings on motor vehicles, gym memberships, health insurance and more
- Paid parental leave: Get the support you need to start or grow your family, with superannuation contributions included.
- Career development: Grow your skills and progress your career with genuine opportunities across the organisation.
- Employee Assistance Program: Get confidential support for you and your family
- Salary Continuance Insurance: Income protection for eligible roles.
- Flexible work arrangements: Design your work-life balance. This could include working from home, part-time work, compressed working weeks and flexible working hours.*
*AnglicareSA offers a range of flexible working arrangements that are aimed at meeting your diverse needs and the different operating environments across AnglicareSA. The suitability of different arrangements will depend on the position you are applying for, and team and customer requirements. You are encouraged to discuss your needs during the application process.
Who are we looking for?
We are seeking a passionate and detail orientated Service Improvement Officer to support our Community Aged Care portfolio. In this dynamic and multifaceted role, you will drive service excellence by enhancing, developing, and monitoring the delivery of high-quality, person-centred care.
You’ll play a critical role in ensuring our processes and procedures align with current legislation, Aged Care Quality Standards, and contemporary models of care. Through meaningful consumer engagement, you’ll gather insights to inform service development and guide continuous improvement initiatives.
Success in this role requires strong relationship-building skills to collaborate effectively across internal AnglicareSA teams and with external stakeholders. If you have a background in healthcare, experience in quality or compliance, and a passion for community aged care.
What can you expect to be doing?
- Coordinating the review and continuous improvement of Community Aged Care processes and procedures to ensure compliance with the Aged Care Quality Standards.
- Support the development and implementation of quality and risk management strategies, policies, and frameworks, including advisory structures, surveys, and focus groups.
- Facilitate effective feedback mechanisms for older people accessing services, ensuring timely issue resolution and service refinement.
- Contribute to the planning and implementation of quality initiatives, identifying opportunities for innovation and improved outcomes.
- Assist with internal audits and reporting, ensuring alignment with regulatory requirements and best practices.
- Support the implementation of quality and risk systems to maintain accreditation, including contributing to risk assessments and mitigation strategies.
What do you need to bring?
- Qualifications - AHPRA registration (desirable)
- Strong background in quality and risk management within aged care and/or healthcare settings.
- Solid understanding of community aged care policy, priorities, and engagement strategies.
- Demonstrated ability to engage with diverse stakeholders to inform service development.
- Project management skills with experience in evidence-based continuous improvement.
- Excellent analytical and problem-solving skills with a keen eye for detail.
- Ability to manage multiple priorities in a fast-paced and evolving environment.
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and internet-based systems.
Who is AnglicareSA?
AnglicareSA, South Australia's leading social services provider, empowers over 60,000 individuals annually. Our 2,000 passionate employees and 300+ dedicated volunteers work tirelessly to support individuals, families, and communities. We address immediate needs while fostering empowerment, dignity, and maintaining control in their lives.
From emergency assistance to lifelong support, our diverse services cater to every life stage. We champion social justice, equality, and strong communities, because together, we change lives.
How to Apply:
Please click on 'Apply' and submit your application by 9.00am on Friday 9th May 2025
*Please note: Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date.
We do not accept applications via email; for more information, please contact: Lauren, Recruitment Business Partner at Lauren.Haddow@anglicaresa.com.au
You can view the Position Description via the vacancy's advert on the AnglicareSA website for further details on the role requirements.
YouBelong@AnglicareSA
At AnglicareSA, we want everyone to feel that they can be themselves and that they belong. We value diversity and inclusion and the benefits this brings to the people who work with us and the communities we serve. We encourage applications from people with diverse backgrounds and abilities.
We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our website for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan.
AnglicareSA is a White Ribbon organisation committed to the prevention of violence against women.
