We are seeking a dedicated Participant Support Officer (Customer Service Representative) to join our client's National Delivery team. This role is crucial in engaging with participants and managing their plans and supports, ensuring accessible and consistent experiences across the state and territory business units.
Key Responsibilities:
- Participant Management: Manage and resolve participant matters by actioning planning tasks as per relevant legislation.
- Reception Support: Provide counter/reception support, including handling participant enquiries in self-help kiosks and online support.
- Customer Service: Resolve customer enquiries, provide information, and refer customers to appropriate government or community services.
- Administrative Tasks: Manage the team shared email inbox, appointments, and telephone enquiries.
- Facility Coordination: Coordinate appointments using office facilities, ensuring accessibility for participants.
- Research and Reporting: Undertake research and investigation activities, preparing associated reports and correspondence.
- Data Entry: Perform a range of data entry activities and ensure follow-up is completed.
- Feedback Management: Receive and record complaints and other feedback in the business systems.
About You:
You are an organised and detail-oriented professional with strong procedural, clerical, and administrative skills. Your ability to manage workflows, provide straightforward advice, and communicate effectively with a range of stakeholders will be essential in this role. Your proactive approach to resolving participant matters and excellent customer service skills will ensure a positive experience for all participants.
Please note you MUST be an Australian Citizen to Apply.
Why Join:
- Impactful Work: Contribute to the effective delivery of participant support services.
- Supportive Environment: Work within a team that values collaboration and excellence.
- Professional Growth: Engage in meaningful tasks that offer opportunities for continuous learning and development.
If you are passionate about making a difference and have the skills to excel in this role, we would love to hear from you. Apply now to join our client's team and help shape the future of participant support!
Applications close Monday the 21st of April. Apply Now!
At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.
