Administrative Support Officer – Ongoing

About us
Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.


About the role
You will provide a full range of day-to-day clerical and administrative support services to Grants Division staff, including data entry, providing electronic record services (such as creating and maintaining electronic records), basic information services via telephone/email to the public and relevant internal/external stakeholders to support the effective and efficient operation of the Division.

About you
We are looking for a dynamic individual who enjoys working in a fast paced and varying environment and has:
•        A strong commitment to customer service and being a team player;
•        High level administration skills and attention to detail;
•        Strong written and verbal communication skills;
•        Strong data entry and computer skills, and the ability to learn new systems;
•        The ability to work independently but to ask for guidance when required. 
We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.


WHY YOU SHOULD JOIN LEGAL AID NSW!
We are committed to diversity and inclusion
We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard. 
We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.   
We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you’d like information about what we can do to help you, please contact our team at erecruitment@legalaid.nsw.gov.au.

Other benefits of working with us
·         You will have access to training, development and mentoring opportunities.
·         We are an accredited Flex Ready certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.

The essential requirements for this role
You must: 
·         be willing to do a Criminal Record Check
·         hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies) 

How to apply
You MUST submit your application online through iworkfor.nsw.gov.au. If you submit your application late or by email it will NOT be accepted.  
Your application must include:
·         your resume (no more than 5 pages)
·         cover letter (no more than 2 pages). In your cover letter, please address the following two (2) questions:
1.    What experience and skills do you have that make you a good choice for this administrative role?
2.    What are your strategies for dealing with multiple tasks assigned to you at the same time?
Please ensure sure your application is complete and you have answered all questions before you submit it.

Do you need help to apply?
It’s important to properly prepare before you apply for a role. Here is some other information to help you:  
·         If you have questions about the role, you can contact the Hiring Manager – Mike Snape on (02) 9219 5009 or email: michael.snape@legalaid.nsw.gov.au
·         If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
·         The Role Description sets out the responsibilities of the role.
·         The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate. 
·         Applying for a Role
·         Working at Legal Aid NSW
CLOSING DATE: Sunday, 29 September 2024, 11.59pm

Administrative-Clerical: Administrative Support, Claims Processing, Data Entry-Order Processing, Executive Support, Filing-Records Management, General-Other: Administrative-Clerical
Legal: Contracts Administration, General-Other: Legal