Team Manager & Quality Assurance –Clerk Grade 7/8 – Ongoing About us Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.
About the role Support and advise the Principal Manager Grants Administration in operational matters to ensure effective and efficient administration of legal aid within a multi-disciplined and high-volume environment.
Design and implement Quality Assurance to ensure good quality administrative decision-making and client service. Coach and support team leaders to support their teams and to embed quality assurance. a culture of continual improvement and high levels of staff engagement. Work with other senior team members to innovate to manage team workload and processes for responding to enquiries.
About you You are an experienced and hands-on front-line manager and have exceptional leadership qualities that enable you to successfully achieve organisational objectives through innovation and collaboration. You are looking for an opportunity to make a difference to the way we administer legal aid and improve the experience for our clients and staff. You are a can-do person interested in supporting positive organisational change.
You empower the Legal Aid culture and values through leading by example, supporting team development and implementing collaborative approaches.
We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.
WHY YOU SHOULD JOIN LEGAL AID NSW! We are committed to diversity and inclusion We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.
We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.
We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you’d like information about what we can do to help you, please contact our team at erecruitment@legalaid.nsw.gov.au.
Other benefits of working with us · You will have access to training, development and mentoring opportunities.
· We are an accredited Flex Ready certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.
The essential requirements for this role You must:
· be willing to do a Criminal Record Check
· hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
How to apply You MUST submit your application online through
iworkfor.nsw.gov.au. If you submit your application late or by email it will NOT be accepted.
Your application must include:
· your resume (no more than 5 pages)
· cover letter (no more than 2 pages). In your cover letter, please respond to the two targeted questions.
Q1. Describe a time when as a manager you had to make operational changes to manage workload pressures in a high-volume environment. How were you able to show commitment to a meeting objective, while sharing information and managing change with your team? What was the outcome?
Q2. Give an example of when you had to use your leadership skills to build team morale. What strategies did you put into place to engage team members?
Make sure your application is complete and you have answered all questions before you submit it.
Do you need help to apply? It’s important to properly prepare before you apply for a role. Here is some other information to help you:
· If you have questions about the role, you can contact the Hiring Manager – Jessica Braude on (02) 9068 1747 or email:
jessica.braude@legalaid.nsw.gov.au.
· If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the
Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
· The
Role Description sets out the responsibilities of the role.
· The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.
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Applying for a Role·
Working at Legal Aid NSW CLOSING DATE: Monday 11 November 2024, 11.59pm