About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

The Opportunity:

Operational Excellence: Oversee air import operations, manage documentation, and work towards achieving departmental KPIs.
Shipment Management: Track air freight, customs clearance, and trucking using in-house systems (CW1/Sealnet).
Coordination: Collaborate with team members, vendors, and customers to ensure smooth import processes.
Financial Management: Handle payment requests, prepare payments for agent clearance, manage costing and billing, and ensure timely customer payments.
Customer Service: Address customer inquiries promptly and maintain accurate document filing.
Compliance: Adhere to TGF policies, import procedures, and regulatory requirements, and ensure DP screening for all shipments.

What you’ll succeed:

Qualifications: Bachelor’s degree in finance or related field, with 1-2 years of experience in freight forwarding preferred; DG certification and forklift license are a plus; advanced English proficiency required.
Shipment Management: Oversee air import operations, manage documentation, and track shipments using in-house systems (CW1/Sealnet).
Coordination and Communication: Work with team members, vendors, and customers to ensure smooth transactions and address customer inquiries promptly.
Financial Oversight: Handle payment requests, manage costing and billing, and ensure timely payments from customers.
Compliance: Adhere to TGF policies, import procedures, and regulatory requirements, ensuring DP screening for all shipments.
Technical Skills: Proficient in Microsoft Office, CW1, Customs Declaration Systems (RA/Sealnet/Cargo Declare), and possess a basic understanding of airfreight and Incoterms.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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