HR People Support Team Leader

Toll Global Forwarding (Malaysia) Sdn. Bhd. • Full-time • MY Penang 5 Lintang Bayan Lepas 3 Bayan Lepas Industrial Park, Malaysia • 1d ago

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Overview:

As the HR People Support Team Leader, you will be instrumental in guiding a team of HR Support Advisors to deliver exceptional first-level support to our global employee base for all HR inquiries and Workday user assistance. You will be a key collaborator with HR partners across the entire employee lifecycle and will work closely with country HR managers to ensure our support services consistently meet and exceed employee expectations. This role requires you to provide contemporary coaching, guidance, and advice to your team, fostering a values-driven culture. You will evolve into the Subject Matter Expert on core HR processes and Workday support for our employees.

The core intent of the HR Operations Team is to optimise our HR offerings and service delivery throughout the employee lifecycle. We achieve this by providing consistent, effective support, empowering our managers and employees to thrive, underpinned by the capabilities of Workday.

Primary Responsibilities:

Team Leadership & Development: Lead, coach, and develop the People Support Services team to deliver core HR processes and activities, fostering a culture of continuous improvement.
HR Support & Service Delivery: Manage the team's delivery of first-level support for HR inquiries and Workday user assistance via the HR ticketing system (ServiceNow), ensuring service levels are met.
Process Management & Compliance: Ensure team adherence to all HR processes, maintaining accuracy, compliance with statutory and legal requirements, and managing filing/storage systems.
Systems & Data Management: Maintain HR systems and processes to ensure timely and accurate capture of people data, and manage/maintain HR Intranet sites, SharePoint, and other self-service portals.
Reporting & Analysis: Create and maintain a suite of Support Services reports for Board and executive leadership, and generate ad-hoc reports and data as required by HR or customer groups.
HRIS Management & Collaboration: Engage with the Workday System team to ensure the HRIS system is maintained and supported globally, and serve as a liaison between HR, IT, payroll vendors, and other stakeholders for HRIS improvements and projects.
Process Improvement & Project Support: Identify and analyze gaps in current processes and system data, create solutions, ensure changes are documented and communicated, and provide HR project support as needed.

What You Will Need to Succeed:

Minimum of 2 years of proven team leadership experience, including coaching and developing team members.
At least 2 years of demonstrable experience working with HR Service Now (HR ticketing system), including managing and resolving employee inquiries.
Sound experience in a service delivery role with a strong focus on driving exceptional customer service and achieving high levels of customer satisfaction.
Solid understanding of fundamental HR principles, practices, and relevant employment legislation.
Demonstrated service excellence skills with a proactive and solution-oriented approach to employee support.
Well-developed analytical and problem-solving skills with the ability to identify root causes and implement effective solutions.
Proficiency with HRIS systems; experience with Workday is highly valued.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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