About Us
At EnergyAustralia our shared purpose is to lead and accelerate the clean energy transformation for all. We seek to do this by making energy simple for our customers, meeting their needs by combining their assets into our flexible energy portfolio.
Reporting to the Head of Product and Marketing, we have a rare opportunity for a Customer Analytics and Insights Leader to play a crucial role in transforming our ability understand our customers and ensure we are putting their needs at the centre of our decisions. The team power the broader customer team through advanced analytics, behavioural insights and customer research.
Responsibilities include
- Leadership of Data science, Customer Research, Data Automation and Insights team’s driving customer insights, building advanced prediction models and supporting our Martech data platforms
- Uplift and extend the data and analytics capabilities of the customer business in support of both BAU activities and strategic priorities
- Support Martech data transformation, ensuring compliance with appropriate regulations
- Champion customer insight and research, linking customer persona / segment to usable insights to support product development, customer experience, acquisition and retention strategies
- Collaboration with Customer leadership team, Enterprise data office, Finance & Trading teams, and 3rd party data vendors ensuring efficient, accurate and relevant information to deliver on our strategy
- Leadership across the Customer Business and Enterprise, developing a high performing and engaged team
About You
- Conceptual and lateral thinker with proven experience leading the development customer centric data strategies and roadmaps
- Significant leadership experience in data analytics and insights within sophisticated environments
- Demonstrated experience in implementation of major change projects – process, people, and culture associated with data analytics initiatives
- Highly developed stakeholder engagement skills from Board through to front line, including external stakeholders such as regulators.
If you share our passion for a clean energy future for all and want to join us #Doing. Not just dreaming, then click the 'Apply’ button.
Why Us?
We’re committed to providing an inclusive culture so our people can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTI employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it’s a workplace where everyone’s welcome. We offer;
- Dynamic Team Culture
- Discounts on your energy bills for you, your friends and family
- Recharge and relax with two extra days of leave each year. We call them recharge days.
- Choose your own public holidays. Take them as they fall or on a day that is more convenient or culturally significant to you!
- We offer 20 weeks paid parental leave that’s completely gender-equal.
- Balance Life and Work through our Energise program giving the freedom to choose when, where and how you work.
