About us
Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.
About the role
The Legal Information Group of LawAccess NSW has the privilege of helping members of the public navigate the NSW legal sector by providing legal information and appropriate referrals for services and advice through meaningful interactions.
Everyday our Team Leaders make a valuable difference and feel inspired and rewarded by their contribution to a person first service delivery with the customer at the heart of what we do.
You will be supported by a person first management style that puts you at the heart of coaching and development, career opportunities, collaborative decision making and an inclusive appreciative culture valuing connectedness, hybrid working and respect.
LawAccess NSW is proud to be the entry point to the NSW legal sector and cares deeply about seeing our customers more informed after interacting with us.
About you
We are looking for two experienced team leaders who can demonstrate the following key knowledge and experience:
· experience in leading, coaching and developing a team in a high-volume fast paced environment.
· an understanding of or the willingness to learn the workings of the NSW Legal System in the areas of Family, Civil, and Criminal law.
· the ability to mentor and keep staff engaged in the role.
· have well-developed customer service experience in the area of person first service delivery
If you want to be part of a team who are making a difference, watch
our video (link) about how LawAccess NSW Information Officers make a difference and our brochure (link) on the services that we provide. We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.
WHY YOU SHOULD JOIN LEGAL AID NSW!
We are committed to diversity and inclusion
We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.
We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.
We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you’d like information about what we can do to help you, please contact our team at erecruitment@legalaid.nsw.gov.au.
Other benefits of working with us
· You will have access to training, development and mentoring opportunities.
· We are an accredited Flex Ready certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.
The essential requirements for this role
You must:
· be willing to do a Criminal Record Check
· hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
How to apply
You MUST submit your application online through
iworkfor.nsw.gov.au. If you submit your application late or by email it will NOT be accepted.
Your application must include:
· your resume (no more than 5 pages)
· cover letter (no more than 2 pages). In your cover letter, please address the following two (2) target questions below:
o Provide an example when you successfully coached staff to deliver services in a fast-paced environment while the team morale was low. How did you keep the staff motivated and making sure the services were delivered in time?
o Describe example of when you led your team in a challenging situation to ensure the delivery of a person-first customer service? How did you address the team’s needs and ensure they were fully supported in meeting customer expectations?
Make sure your application is complete and you have answered all questions before you submit it.
Do you need help to apply?
It’s important to properly prepare before you apply for a role. Here is some other information to help you:
· If you have questions about the role, you can contact the Hiring Manager – Justina Lyons on (02) 8833 3160 or justina.lyons@legalaid.nsw.gov.au; or Amanda Daher on (02) 8833 3249 or amanda.daher@legalaid.nsw.gov.au
· If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the
Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
· The
Role Description sets out the responsibilities of the role.
· The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.
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Applying for a Role·
Working at Legal Aid NSW 
