• X3 Temporary – Full Time until June 2025
• Clerk Grade 7/8 (salary range $106,025 - $117,363 plus super and annual leave loading)
• Location – Sydney CBD (Haymarket)
About us
Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.
About the role
The ICT Service Desk Team Leader leads a designated team of Information Communication Technology (ICT) support staff to deliver high quality ICT services to Legal Aid NSW metropolitan, regional and remote offices.
The role leads a team to resolve varying ICT issues to establish a standardised ICT operational and support environment, and manages ongoing service delivery and support to Legal Aid NSW staff in offices and remotely, contributing to a high-performance team environment and providing excellent customer service. Undertaking travel to offices across NSW may also be required.
About you
You will possess the following attributes:
· Demonstrated extensive experience and skill in planning, provisioning and administering ICT systems
· Excellent customer relationship management skills and a customer-centric mindset
· Ability to manage and develop a high performing team in an environment with a large volume and variety of tasks, competing priorities and tight deadlines
· Proven ability to allocate and manage tasks for a team in an information technology environment, including people and operational management skills
We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.
WHY YOU SHOULD JOIN LEGAL AID NSW!
We are committed to diversity and inclusion
We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.
We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.
We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you’d like information about what we can do to help you, please contact our team at erecruitment@legalaid.nsw.gov.au.
Other benefits of working with us
· You will have access to training, development and mentoring opportunities.
· We are an accredited Flex Ready certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.
The essential requirements for this role
You must:
· have relevant tertiary and/or professional qualifications in ICT or related discipline, and/or equivalent experience
· have experience in leading ICT Service Desk functions
· be willing to do a Criminal Record Check
· hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
How to apply
You MUST submit your application online through
iworkfor.nsw.gov.au. If you submit your application late or by email it will NOT be accepted.
Your application must include:
· your resume (no more than 5 pages)
· cover letter (no more than 2 pages). In your cover letter, please address the following two (2) target questions below:
1. Please describe your experience in participating in a busy ICT service desk environment and what you have learned about how to optimise it’s operation.
2. Our ICT Service Desk is responsible for receiving, triaging and managing requests associated with standard Windows software and hardware, Legal Aid applications, and the management of ICT assets. Please describe your experience and interest in any or all of these areas of responsibility and what you would bring to these roles.
Make sure your application is complete and you have answered all questions before you submit it.
Do you need help to apply?
It’s important to properly prepare before you apply for a role. Here is some other information to help you:
· If you have questions about the role, you can contact the Hiring Manager – Antonietta Holzhauser on 0427 690 650 or email:
Antonietta.Holzhauser@legalaid.nsw.gov.au.
· If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the
Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
· The
Role Description sets out the responsibilities of the role.
· The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.
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Applying for a Role·
Working at Legal Aid NSW
