• Ongoing Full-time Role (35 hours per week) at Lismore
• Temporary Full-time Role (35 hours per week) up to 30 June 2025 at Wagga Wagga
• Clerk Grade 6/7 (salary range $100,010 - $109,194 plus super and annual leave loading)
• Career pathway opportunities and in-house supervision available
• Flexible work options negotiable subject to operational needs
About us
Legal Aid NSW helps people with their legal problems. We can help people with most areas of criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.
About the role
Caseworkers work collaboratively with family litigation lawyers to assist vulnerable clients who are going through family law and/or care and protection matters. Caseworkers provide case management support to address the psychosocial needs of clients, including psychosocial assessment, risk assessment and safety planning, referral assistance, support in attending court as well as other services.
The role at Lismore will also provide service to our Coffs Harbour family litigation team and the role at Wagga Wagga will also provide service to our Albury family litigation team.
About you
The successful applicant will have proven experience providing case management support to address the psychosocial needs of vulnerable and disadvantaged clients with complex needs. You will have experience working with people who have experienced domestic and family violence, people with complex trauma histories and people experiencing difficulties with mental health and/or substance use.
You will be client-focused and able to manage complex client situations in a sensitive, culturally appropriate and trauma-informed manner. You will also have sound interpersonal and communication skills and be able to build strong relationships with clients, lawyers, and paralegals to support service delivery to clients.
We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.
WHY YOU SHOULD JOIN LEGAL AID NSW!
We are committed to diversity and inclusion
We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.
We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.
We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you’d like information about what we can do to help you, please contact our team at erecruitment@legalaid.nsw.gov.au.
Other benefits of working with us
· You will have access to training, development and mentoring opportunities.
· We are an accredited Flex Ready certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.
The essential requirements for this role
You must:
· Have 5 years minimum relevant experience
· Have Diploma Level 5 and above (minimum 2 years study) in a relevant area of study
· Be willing to do a Criminal Record Check and Working with Children Check
· Hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
· Must hold valid NSW drivers license and some roles may require the ability for remote travel.
The Family Law Division have a number of roles where it is a statutory obligation for staff to hold a valid Working With Children Check. You will be required to provide your Working With Children Check details prior to commencement in any role requiring the check.How to apply
You MUST submit your application online through
iworkfor.nsw.gov.au. If you submit your application late or by email it will NOT be accepted.
Your application must include:
· your resume (no more than 5 pages)
· cover letter (no more than 2 pages). In your cover letter, please address the following two (2) target questions below:
1. Give a brief example of how you apply trauma informed practice when working with vulnerable clients with complex needs.
2. Provide a brief example of a time you worked collaboratively as part of a multi-disciplinary team or environment (e.g. with lawyers, police and/or non-government agencies) to support a vulnerable client. Please cover in your example:
a) The challenges, and the strengths you brought to the team.
b) The knowledge and skills you bring in working with vulnerable clients.
Make sure your application is complete and you have answered all questions before you submit it.
Do you need help to apply?
It’s important to properly prepare before you apply for a role. Here is some other information to help you:
· If you have questions about the role, you can contact the Hiring Manager – Kate Batha on (02) 9765 4754 or email:
Kate.Batha@legalaid.nsw.gov.au.
· If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the
Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
· The
Role Description sets out the responsibilities of the role.
· The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.
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Applying for a Role·
Working at Legal Aid NSW
