• Temporary Full-Time and Talent Pool recruitment
• Clerk Grade 3/4 (salary range $79,032 - $86,539 plus super and annual leave loading)
• NSW Statewide - Sydney metropolitan & Sydney regional Legal Aid offices
About us
Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.
About the role
The Legal and Client Support Officer, Clerk Grade 3/4 role is a valuable addition to our existing administration division at Legal Aid NSW.
The role is an important first point of contact for our clients with complex legal and non-legal issues to determine and provide appropriate information and organises support or services.
The role provides a range of clerical and legal administrative support to our legal teams to deliver best outcomes for our clients.
This recruitment will create a talent pool which may be used for similar ongoing or temporary vacancies (full-time or part-time) we have over the next 18 months.
About you
You are a committed, client focussed team member. You are a team player who delivers consistent quality services in a high-volume environment. Your high-level communication skills support you in dealing with our clients and legal staff interactions. These interactions include reception, phone and legal administrative functions.
WHY YOU SHOULD JOIN LEGAL AID NSW!
We are committed to diversity and inclusion
We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.
We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.
We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you’d like information about what we can do to help you, please contact our team at erecruitment@legalaid.nsw.gov.au.
Other benefits of working with us
· You will have access to training, development and mentoring opportunities.
· We are an accredited Flex Ready certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.
The essential requirements for this role
You must:
· be willing to do a Criminal Record Check
· hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
How to apply
You MUST submit your application online through
iworkfor.nsw.gov.au. If you submit your application late or by email it will NOT be accepted.
Your application must include:
· your resume (no more than 5 pages)
· cover letter (no more than 2 pages). In your cover letter, please address the following two (2) target questions below:
1. Describe an experience where you had to handle a difficult customer issue. What was the nature of the problem, what steps did you take to address it, and what was the result?
2. Can you share an example of a particularly busy day at work? How did you prioritise and manage both customer and business needs during that time?
Make sure your application is complete and you have answered all questions before you submit it.
Do you need help to apply?
It’s important to properly prepare before you apply for a role. Here is some other information to help you:
· If you have questions about the role, you can contact the Hiring Manager – Jeannine Ries on 02 9134 9314 or email: jeannine.ries@legalaid.nsw.gov.au
· If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the
Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
· The
Role Description sets out the responsibilities of the role.
· The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.
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Applying for a Role·
Working at Legal Aid NSW
