About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Summary: This is a full-time hybrid role for a Customer Service Executive - Sea Export US at Toll Global Forwarding (Vietnam) Co Ltd. located in District 3, HCMC, Vietnam. The role involves providing exceptional providing exceptional customer service to support Toll’s growth and enhance the overall customer experience. By ensuring high levels of customer satisfaction and retention, this position directly contributes to the success of the business.

Job Description:

Read, understand, and use global service contracts (US & Canada) to offer competitive rates and solutions to clients (overseas agents, internal sales).
Manage space allocation effectively to minimize shortfalls for all contract types.
Build strong relationships with customers to understand their needs deeply.
Receive booking details from shippers and provide options to the controlling party/overseas agents for approval and create quick bookings on CW1.
Arrange bookings with carriers/co-loaders as per the controlling party’s instructions.
Release booking confirmations to shippers for cargo export arrangements.
Follow up with shippers to ensure they can export cargo as planned; inform the controlling party of any changes for approval.
Trace shipment routing on carriers’ websites and verify any schedule changes, requesting carriers to protect space as initially scheduled.
Inform concerned parties (document team, overseas agents, shippers, sales, etc.) of schedule changes and update CW1 accordingly.
Upload shipper’s booking request forms, carriers/co-loaders’ booking confirmations, and related documents into CW1.
For shipments under EXW, DDU (DAP), and DDP terms: provide necessary documents to logistics PIC or vendors to ensure timely cargo pickup and customs clearance.

Requirements:

Minimum 2 years in the freight forwarding industry, especially in sea export (US & Canada Trade)
Proficient in English (oral and written); Chinese speaking is aN advantage
Proficient in using Cargo Wise One (CW1) system
High sense of responsibility, excellent coordination, and communication skills
Bachelor's degree in Business Administration or related field
Interpersonal Skills and Customer Satisfaction abilities
Strong communication and problem-solving skills

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Vietnam and be prepared to undertake pre-employment checks including a criminal history check and medical.

Toll Global Forwarding (Vietnam) Co Ltd.

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